Shipping & Refunds
For premade items, we endeavour to pack and dispatch orders within 1 - 3 business days.
For handcrafted and custom items (e.g. bags, dice mats), dispatch times may vary from 1 - 2 weeks.
During busier periods these times may vary as only person does all the packing!
Ordering from within the UK
Delivery is typically between 1 - 2 business days.
With the exception of greeting cards, orders are sent via Royal Mail Tracked to safeguard delivery.
Free Shipping is offered on orders over £30.
Ordering from outside the UK
We currently offer international shipping to most locations, with the exception of a few EU member states.
Apologies to those nations not on this list; we are working to bring our products to you soon.
International delivery is typically between 5 - 28 business days (excluding customs processing and handling times).
We use a flat-rate shipping based on the value of your order. All orders are sent fully Tracked for your protection.
Free Shipping is offered on orders over £120.
Please note that your package may also be subject to local import taxes and duties based on its weight, size, and value. These additional costs vary between countries and we encourage you to speak to your local post office for more information.
Lost and Late Orders
We send all our orders via Royal Mail, the UK's most trusted postal service.
Unfortunately, delivery delays sometimes occur due to unforeseen events and circumstances. The delivery times displayed on our website serve as a guide and are not guaranteed. We are not liable for any delays in delivery but if your order doesn't arrive, please get in touch with us and we'll do our utmost to help!
Customers are solely responsible for entering complete and correct postal details when placing am order. We are not liable or responsible for any lost orders owing to incorrect information being given.
Refunds and Exchanges
We pride ourselves in our product quality and take care to ensure that each item is the best it can be.
If, however, for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days of receipt. We will issue a full refund for the price you paid for the item. You are responsible for the costs of return postage. Downloadable items are exempt and cannot be refunded.
If an item fails or breaks due to poor construction or materials, please contact us immediately. We only accept genuinely faulty goods and cannot be responsible for acceptable general wear and tear or damage such as staining, slashing, or fire damage (our bags aren't dragon-proof!). We will either repair or replace the item free of charge, and pay for any associated shipping costs.